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Efficient problem and change management is essential in maintaining IT service levels. Without the correct processes in place the efficiency of an organisation can suffer. As business requirements expand and IT rapidly changes, organisations constantly have to deal with problem and change management.
Examples of this are:
- upgrades and enhancements to an application
- installation of a new system or network
- reconfiguration of a network infrastructure
- preventative or routine maintenance
- modification to procedures
FSP provides consultancy services, resources or product selection advice across the whole spectrum of problem and change management.
